Shipping Information
At Wall Secrets, we strive to ensure that your shopping experience is seamless from start to finish, including our shipping process. Here's what you need to know about our shipping policy:
- Order cut off: 2:00 PM East African Time(Nairobi)
- Handling time: Maximum 1 day. Monday to Sartuday
- Transit time: May take up to 2 days leading to a total delivery time of 3 business days across Kenya.
- We offer free shipping for LED Digital Wall Clocks within Nairobi City . For customers outside Nairobi, we have introduced PAYMENT ON ARRIVAL(CASH ON DELIVERY) - COD with SPEEDAF Courier. Learn more here: COD Authorisation letter However customers must pay the DELIVERY FEE first directly through the SPEEDAF COURIER TILL NUMBER that will be provided, before item leaves Nairobi.
- The Customer will receive a call from SPEEDAF COURIER office at LUTHULI Avenue or From our Shop on 0723 333 555 at Junction Trade Centre at Riveroad/ Accra Road Junction before the item has been collected from our shop.
- When item arrives at the SPEEDAF office near them, they can pay before collection.They will receive a call From the Speedaf Office in that area.Check areas covered by Speedaf here: Location and Charges
We use the following courier services:
-Wellsfargo
-Speedaf Courier
Please confirm with us if your location is covered with our shipping radius.
For central kenya and Eastern we use relevant Saccos like 2NK.
If you have any questions or concerns, please don't hesitate to contact us at hello@wallsecrets.co.ke or +254 723 333 555 Start Shopping